

Quicker payment processing occurs when providers use Invoice Express to validate their invoice by telephone.Clerical delays may occur because of the large number of pages received. On a high volume day, as many as 30,000 paper invoices are returned by mail.Invoice vouchers are mailed for the provider to receive just before the end of the month.According to the state constitution, the state cannot pay for a service until the service is complete.You will be asked if you'd like to enter another invoice, or, if your invoice has multiple pages, you will be asked if you wish to enter another page.If you hang up too soon, your invoice will not be paid! You will then need to call Invoice Express and try again. After entering all data, wait until the phone voice says "Press the star key now." After you press the star key, you will hear the phone voice say, "You have successfully completed your page/invoice." This means your page/invoice has been successfully submitted and will be sent for processing.When you are asked to enter the units, use the numbers on your telephone number pad.
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In the case of months (MON) you will be able to report either a full month, or a partial month, by reporting the number of days served (DA). Invoice Express will read to you the type of service unit.Enter the number of units provided (Enter 0 when no services were rendered).Invoice Express will read the last 4 digits of your reference number, so that you will know which line you are on.If your invoice has more than 1 page, you will be asked to enter the page number you wish to submit.To make sure no other person can get to your invoice by telephone, you will be asked to enter the payee number.You will be asked to use the numbers on your telephone to enter the first 3 digits and then the 6 digits after the letter and dash of your invoice number.The first question to answer when calling is whether your invoice is Regular or Supplemental (look in the upper left corner).You will then be asked if you want to: 1) complete an invoice or 2) check on processing.You will first be asked if you prefer English or Spanish.
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Login to our webshop to download your invoices with your account. Additionally, you may have added the e-mail address of the finance department while creating the account (the invoice is also sent to this email address). Search your email box (including spam folder) you can use the subject “Order confirmation & invoice” or mail address invoice is sent to the e-mail address entered when creating your account. If you cannot find your invoice, follow the steps below:
